Overview
At Kleendog Store, we prioritize your satisfaction and aim to provide top-quality home appliances and electronics. Our comprehensive warranty and return policies are crafted to give you confidence in your purchase and ensure a hassle-free experience.
Warranty Information
Duration and Coverage
Every product purchased from Kleendog Store includes a manufacturer’s warranty, typically lasting between 12 and 24 months. This warranty covers defects in materials and workmanship during normal use.
Inclusions
- Manufacturing defects
- Electrical and mechanical failures under normal use
- Replacement or repair of faulty components
Exclusions
- Damage from misuse, accidents, or unauthorized modifications
- Normal wear and tear
- Consumable parts such as batteries and bulbs
Filing a Warranty Claim
- Contact Support: Reach out to our support team via [email protected].
- Provide Information: Include your order number, a detailed description of the problem, and relevant photos or videos.
- Return Process: Follow the instructions provided by our support team for returning the product.
Returns Policy
Eligibility Criteria
You can return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original condition and packaging, including all accessories and documentation.
Non-Eligible Items
- Used or installed products
- Items without original packaging
- Clearance or final sale items
- Gift cards
Return Procedure
- Request Return Authorization: Contact our customer service team to initiate a return.
- Package the Item: Ensure the item is securely packed in its original packaging with all accessories and documentation.
- Ship the Item: Follow the return instructions provided by our team. Return shipping costs are borne by the customer unless the return is due to an error on our part.
Processing Refunds
Refunds are processed within 5-7 business days of receiving the returned item and will be issued to the original payment method. Shipping and handling fees are non-refundable.
Handling Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or repair at no additional cost to you.
Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact our customer service team for further instructions.
Contact Information
If you have any questions or concerns about our warranty and return policies, please contact our customer service team:
- Email: [email protected]
Closing Remarks
Thank you for choosing Kleendog Store. We are committed to providing the best possible shopping experience and stand behind the quality of our products with comprehensive warranty and return policies.